Refund policy

Last updated: 20 September 2026

For purchases made through Paddle, refund requests are handled under the Paddle refund rules and applicable consumer law. This policy does not reduce your mandatory rights.

1. Try before buying

RhinoLaserGRBL provides a 15-day trial to evaluate the plugin with Rhino 8 on Windows and your compatible GRBL hardware. The trial is separate from the paid license and does not itself create a recurring subscription.

2. Requesting a refund

For an order processed by Paddle, use the support link in your receipt or visit Paddle Buyer Support. You can also contact Roger Pinheiro at grbl@osbase.com.br for product assistance and help with your request. Include your order reference, purchase email and a description of the issue. Do not send full card details.

3. Eligibility

Statutory withdrawal rights and remedies for defective, undelivered or misdescribed products remain available where applicable. Eligibility and relevant deadlines depend on your location and transaction. See the Paddle Refund Policy and Buyer Terms.

Outside mandatory rights, Paddle may consider discretionary refund requests submitted within 14 days of the transaction. Such requests are reviewed individually and approval is not guaranteed. This is not an additional unconditional money-back guarantee offered by RhinoLaserGRBL.

4. Technical problems and delivery

If you cannot access or activate a paid license, or the product materially fails to match its description, contact product support promptly. We will investigate and seek to resolve the problem. If it remains unresolved, you can escalate the request to Paddle. Seeking technical support does not remove your legal refund rights or extend a deadline automatically; submit a refund request within the applicable period.

5. Processing and effect

Paddle handles approved refunds through its payment process, normally to the original payment method where possible. The time for funds to appear depends on the payment provider and your bank. After a full license refund, the right to use that paid license ends and you must stop using it. If only an optional update renewal is refunded, the original paid license remains subject to its original entitlement.

6. One-time purchases and other payment methods

Individual, Studio and Business licenses are one-time purchases with optional update renewals. There is no automatic subscription to cancel for these packages. For any purchase made outside Paddle, contact product support with the receipt so the request can be handled through the original payment provider and applicable consumer rules. Mandatory rights always take precedence.